Effective Date: September 3, 2026
Last Updated: September 3, 2026

Connect Healthcare Services (Connect Healthcare Services) respects your privacy and is committed to protecting the personal information and health information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, Connecthealthcarellc.com, communicate with us, request information, schedule an appointment, or use our healthcare services.

This Privacy Policy applies to information collected through our website and through other communications with Connect Healthcare Services. Our use and disclosure of protected health information is also governed by applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), where applicable, and our Notice of Privacy Practices.

1. Information We Collect

Depending on how you interact with Connect Healthcare Services, we may collect the following information:

Personal and Contact Information

We may collect information you voluntarily provide, including:

  • Full name
  • Date of birth
  • Mailing address
  • Telephone number
  • Email address
  • Emergency contact information
  • Insurance information
  • Other information you provide when contacting or communicating with us

Health and Medical Information

When you receive healthcare services from us, we may collect health information necessary to provide and manage your care. This may include:

  • Medical history
  • Current and previous medications
  • Allergies
  • Diagnoses and treatment information
  • Laboratory and diagnostic information
  • Appointment and healthcare service information
  • Information received from other healthcare providers
  • Insurance and billing information

Protected health information is handled in accordance with applicable HIPAA requirements and our Notice of Privacy Practices.

Website and Technical Information

When you visit our website, we may automatically collect certain technical information, which may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • General website usage information

We may use cookies and similar technologies to help operate, secure, and improve our website.

2. How We Use Your Information

We may use information we collect for purposes including:

Providing Healthcare Services

We may use your information to:

  • Schedule and manage appointments
  • Provide healthcare services
  • Communicate with you regarding your care
  • Coordinate care with other healthcare providers
  • Process prescriptions, laboratory services, referrals, and other healthcare needs
  • Maintain your medical records

Billing and Insurance

We may use information to:

  • Process payments
  • Submit claims to insurance companies
  • Verify insurance coverage
  • Communicate with you regarding billing and insurance matters
  • Carry out other healthcare payment activities

Communications

We may use your contact information to communicate with you about:

  • Appointments and appointment reminders
  • Healthcare services
  • Follow-up care
  • Prescription or laboratory-related matters
  • Billing and insurance matters
  • Requests or inquiries you submit to us
  • Administrative matters related to your care

Website and Business Operations

We may use information to:

  • Operate and maintain our website
  • Improve our website and services
  • Respond to inquiries
  • Monitor and protect the security of our systems
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell or rent your personal information.

We may share information when permitted or required by applicable law and as necessary to provide healthcare services and operate our practice.

Healthcare Providers and Care Partners

We may share appropriate information with physicians, nurses, specialists, laboratories, pharmacies, hospitals, and other healthcare professionals involved in your care.

Insurance Companies and Payers

We may share information with health insurance companies and other healthcare payers as necessary for eligibility verification, claims processing, payment, and other permitted healthcare activities.

Service Providers and Business Associates

We may share information with vendors and service providers that perform services on our behalf, such as electronic medical record services, billing, information technology, communications, scheduling, and other administrative services.

Where required by HIPAA, appropriate agreements and safeguards are used to protect protected health information.

Legal and Regulatory Requirements

We may disclose information when required or permitted by applicable law, regulation, legal process, court order, or governmental request.

We may also disclose information when necessary to protect the rights, safety, property, or security of Connect Healthcare Services, our patients, employees, or others, as permitted by law.

4. Protected Health Information

Connect Healthcare Services recognizes that health information is particularly sensitive.

Where HIPAA applies, we will use and disclose protected health information in accordance with HIPAA and other applicable privacy laws. Our Notice of Privacy Practices explains in greater detail how we may use and disclose protected health information and describes your rights regarding your health information.

Our Notice of Privacy Practices is available on our website and may also be obtained directly from Connect Healthcare Services.

5. SMS/Text Message Communications

If you provide consent to receive SMS or text messages from Connect Healthcare Services, you may receive messages related to your healthcare services, including:

  • Appointment reminders and confirmations
  • Appointment scheduling or rescheduling
  • Follow-up communications
  • Healthcare-related administrative communications
  • Billing or insurance communications
  • Other communications related to services you have requested

SMS consent is not shared with third parties for marketing purposes.

No mobile opt-in data will be shared with third parties for their own marketing purposes.

Message and data rates may apply. Message frequency may vary.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance or contact Connect Healthcare Services directly using the contact information provided below.

Opting out of text messages may affect our ability to communicate with you through SMS, but you may continue to receive communications through other appropriate methods.

6. Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on the type of information involved and applicable law, you may have rights concerning your personal information and protected health information.

Your HIPAA rights may include the right to:

  • Request access to your health information
  • Request corrections to your health information
  • Request confidential communications
  • Request certain restrictions on the use or disclosure of your health information
  • Request an accounting of certain disclosures
  • Receive a copy of our Notice of Privacy Practices
  • File a privacy complaint without retaliation

Additional information about these rights is available in our Notice of Privacy Practices.

8. Third-Party Websites

Our website may contain links to websites operated by third parties.

Connect Healthcare Services is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

9. Children’s Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.

If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information as required by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable legal requirements.

When we make changes, we will post the updated Privacy Policy on our website and update the “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Connect Healthcare Services
3401 ½ Clifton Ave
Baltimore, Maryland 21216
Phone: (301) 828-7546
Email: connect.healthc.services@gmail.com
Website: Connecthealthcarellc.com

SMS Terms and Conditions

Effective Date: September 3, 2026
Last Updated: September 3, 2026

1. SMS Communications

Connect Healthcare Services may offer SMS/text messaging communications to patients and individuals who provide consent to receive text messages.

By opting in to receive SMS communications, you agree to receive text messages from Connect Healthcare Services at the mobile phone number you provide.

2. Types of SMS Messages

Depending on your relationship with Connect Healthcare Services, messages may include:

  • Appointment reminders
  • Appointment confirmations
  • Appointment scheduling or rescheduling information
  • Follow-up communications
  • Healthcare-related administrative messages
  • Billing and insurance communications
  • Other messages related to healthcare services you have requested

3. Consent

By providing your mobile telephone number and opting in to SMS communications, you consent to receive text messages from Connect Healthcare Services.

Your consent to receive SMS messages is not a condition of receiving healthcare services.

SMS consent is not shared with third parties for marketing purposes.

No mobile opt-in data will be shared with third parties for their own marketing purposes.

4. Opting Out

You may stop receiving SMS messages at any time by replying STOP to any message you receive from us.

After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed.

5. Help

For assistance, reply HELP to a text message from Connect Healthcare Services or contact us directly:

Phone: (301) 828-7546
Email: connect.healthc.services@gmail.com

6. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Message frequency may vary.

7. Privacy

Information collected through the SMS opt-in process will be handled in accordance with our Privacy Policy and applicable privacy laws.

SMS consent is not shared with third parties for marketing purposes.

8. Changes to These Terms

Connect Healthcare Services may update these SMS Terms and Conditions from time to time. Updated terms will be posted on our website with a revised effective or updated date.

9. Contact Information

Connect Healthcare Services
3401 ½ Clifton Ave
Baltimore, Maryland 21216
Phone: (301) 828-7546
Email: connect.healthc.services@gmail.com
Website: Connecthealthcarellc.com